First Premier Bank
Reviews and Complaints
I have a complaint. I don't believe it's legal
Closed my account even though i spoke to them and made my payments
I had some payments returned due to my main income is from Florida and we were caught up in hurricanes issues so could not open my business so no deposits etc so, I called and spoke to customer service and they informed me they couldn't stop my payment from going through and returning but I should schedule another payment and they would note the accounts (two accounts) so I did what I was told to do and I explained to the customer service rep I wasn't for sure about when the money would be in the account and I was told this was the way to handle it etc! so I tried to cancel the 2nt time could not get into the web site and when I did I could not get to the edit payments etc the site was having major issues I contacted them let them know what was happening on the site was told to call in and I did !
so anyway I ended up making the payments on the site by western union thought everything was fine now today after a couple weeks im told they closed my account due to the returned payments !!!
and I explained what happened as was told it didn't matter that those returns cost them money and they decided to close the accounts and would not open them back up did not care how I have always made my payments before this did not care I was a good customer and have no one who will speak to a customer to help them when this happens and was told the customers who lived in places where the hurricanes hit were helped with missed payments but, I should have had returned payments even though I was following what I was told by them ! i am hurt and confused and after being spoken to like a dog pissed !
- Customer service
Awesome
Closing my accounts
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Verified ReviewerPretty good. Except for the annoying sound in my ear.
A Class Action Suit Is In Order
They have lied about my payments, I can NEVER get on line to access my account so I end up mailing it, they say they don't receive them... take me over my limit and double charge.
I'm filing a complaint with the attorney generals office in South Dakota and I suggest everyone else do the same... I hope an attorney picks up on this and puts a class action suite against them together. This is credit lending fraud and they need to be held accountable.
I'll pay off this account but I'm going after them. Predatory lenders like this should have their owners spend some jail time.
Pay bill
Called me at work to schedule payment that's due tomorrow
Premier bank credit card
Preferred solution: Let the company propose a solution
It was bad with me
Angry
Why give out limits if the card is halved by the time you get it
Convenient but customer service is not open.
I do not have an active account with you!
BrownGraeve
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Before you close that account with a balance on it, perhaps a little research is in order. You don't want to do that unless of course, you think by doing so they can't get their money from you. Don't do it, Davy...
Consumer Financial Protection Bureau consumerfinance.gov (855) 411-**** TTY/TDD: (855) 729-CFPB | (855) 729-**** Federal Relay Service: www.federalrelay.us/federal-relay-services