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1.3 Based on 13 reviews
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Had 2 credit cards from this company. Had them both awhile. Was in the process of cancelling out a few credit cards. Canceled both cards the same day. My credit report shows I owe them $50.00on one card. received a statement today stating I had a 49.00 credit. one card shows the account closed the other does not. Had my daughter call to ask about a refund. Unable to speak have pneumonia, very sore throat. The lady was very rude would not allow... Read more

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Had permier bank for 4months payed my bill with them haveny yet to recieve my credit limit back yet still waiting because it was fraud on my acct so they sent me a new card an saying its going to take 90days to invest so its been more than 90 days still havent had any available credit back into my account . They want me to pay off charges that i didnt do. So they mail me a statement to remind me of it of course i ignore it. Until this day they... Read more

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I have had Continuous problems with my account with first premier! Pay one day late with fees, card not working for purchases after paying balance in full,horrible customer service. Just go somewhere else capital one has great cards which is where I'm going to transfer my balance to

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I just recently noticed that Premier was charging me $8.00 a month even if I didn't have a balance. Not understanding what they were charging me for, I called to inquire. Customer Service was very rude, and couldn't explain why I was being charged this fee, but that I had agreed to it, when I accepted my card. So I then told the rude woman that I would like to close my account, that I was no longer interested in being charged this fee. After... Read more

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Tried to check up on my 2 credit cards with First Premier. They stated that the credits were invalid and when trying to talk to a customer representative, they said my social security number was also invalid. Read more

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These people claimed my payment didn't clear and they charged a late fee. I tried to talk to them because the payment cleared. They again lied. They then said they had suspected fraud on the account and blocked the card. Then I called again and they said they didn't know what the fraud was for and it was probably just because I was a new customer. They block my log in every time a payment is due so they can charge late fees. DO NOT GET A CARD... Read more

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Customer service has never experienced all the answering phone just say I don't know and talk with customer as homeless no respect I want stop with these people

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I am so tired of them ripping people off it dont make nk sense that you make a payment and then u cant use your card until monday i dint appreciate the rude customer service please do something about this matter or else my lawyer will be contacted you thanks mrs calhoun

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I got a pre-approved mail offer for a First Premier Credit Card. When I applied I got approved, and my card was sent to me in what would be considered a reasonable amount of time. I was using my card everywhere, gas, food, school books, you name it this was my go to card and with the ability to make payments as I went really helped me keep my account low. One day my account got temporarily closed for what they claimed was a returned payment. So... Read more

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I have been a customer with First Premier bank for 2 years. A week ago my account was closed because they stated i made a payment and it was declined because i was a non authorized user. The acount i used was linked to the debit card that i used to pay my bill for two years. I was told the bank needed to fax over a letter verfying i am the account holder. Well, my bank doesnt fax letters to other creditor and advised me to fax my statement to... Read more

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